RETURNS & EXCHANGES
FOR Tilt CAMPAIGN (PRE-ORDER) ITEMS
Once a campaign has ended, ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. Campaign items are made to order, and as such we do not produce extras, we not carry excess inventory, we do not offer exchanges, and we do not accept returns of any kind.
If an undeliverable shipping address is provided, we will contact you for an updated shipping address. If you do not respond within 20 days of the email you will no longer receive the product with no refund available.
FOR NON-CAMPAIGN (RETAIL) ITEMS
NO REFUNDS. EXCHANGE ONLY within 10 days from when shipment is received. All exchanges dependent on existing stock. Notice must be given to firstname.lastname@example.org within 2 days from when shipment is received for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition and mailed with a return form.
If your order arrives damaged, please send us a photo of the damage by email to email@example.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. Domestic customers are financially responsible for shipping the item back to Frostees Apparel for the exchange. International customers are financially responsible for shipping the item back to Frostees Apparel for the exchange, as well as for shipping the exchanged item back to their respective country. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale. ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.
To provide you with the fastest service possible, once a custom order is placed and sent into production, it cannot be canceled. We cannot make any changes or cancelations to any order once it is placed. Individual orders cannot be canceled once they enter our shipping process. For individual order, once you receive your package you can choose to exchange it in accordance with the above return policy.
For Damaged Items:
If your order arrives damaged, please send us a photo of the damage by email to firstname.lastname@example.org within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim.
ALL RETURNS AND EXCHANGES MUST BE MAILED TO THE FOLLOWING ADDRESS:
800 Ocala Road Suite 300-264
Tallahassee, FL 32304
CUSTOM ORDERS / BULK GROUP ORDERS
RETURN POLICY FOR CUSTOM ORDERS
We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims may be filed within 1 week of your receipt of garments. Please email your claims to customer service at email@example.com. If we are at fault for the unacceptable product, a replacement of the product will be sent to you within 2 weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for return, they will be held and shipped back at your own expense.
Once you approve an artwork proof, unless the product we deliver is significantly different from the mock up, Frostees Apparel is not liable for any claims by the customer that the product is not acceptable. Please review artwork proofs carefully for design measurements and colors. Please keep in mind that the garment, design, placement, and colors represented in artwork proofs area visual representation of the product. Actual garment, design placement, and colors may vary from the provided artwork proof. We make every effort to display as accurately as possible the colors of our products that appear in artwork proofs. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Once a final artwork proof is approved, no changes can be made to the order for any reason.
Orders over 48 pieces are subject to a 2% machine defect allowance. All customers should order enough excess garments to cover the possibility of machine defects. We do our best to avoid any machine defects, but claims related to machine defect will be denied.
If you have any questions regarding the above policies, please feel free to contact customer service at firstname.lastname@example.org